• I want to request a return but I can't

  If you have exceeded the 14-day period by a few days and the product is still in its original packaging, you can contact our after-sales service. We will review your request, and if it is approved, we will exceptionally reopen your account access so that you can submit your return request before sending the parcel.Few readers

• The part I received does not match what I ordered.

  Two solutions : You ordered a gasket but received a cable instead? Don’t worry. Please contact one of our advisors with your order reference and a photo of what you received. You ordered a driveshaft boot kit and the grease packet isn’t the same as in the photo? Don’t worry. Our photos are for illustration purposes only — the supplier may make visual changes that do not affect the product’s quality. If you’re unsure, you can always cFew readers

• I received my package but some of it was damaged...

  Several possible cases : You received your parcel and signed for it without checking its condition first? Unfortunately, in this case, PRO VSP cannot take any action. Once you sign the delivery slip or tablet confirming receipt, it means you accept the parcel in the condition it was delivered, even if the box showed no visible damage. The driver simply left the parcel at your door and you were unable to inspect it?Few readers

• How do I make a return?

  To submit your return request, we’ve made a form available directly in your customer account, within the detailsFew readers

• What are your opening hours?

  In-store: Monday to Thursday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m. Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. By email or online chat (on our website / WhatsApp / Facebook) Monday to Thursday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 6:00 p.m. Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. PRO VSP is closed on weekends and public holidays. You cFew readers

• The right things to do when receiving my package

  Article L.133-1 of the French Commercial Code is clear: the recipient is required to check and inspect the goods in the presence of the driver for a home delivery, or in the presence of the merchant for a pickup point delivery. You are legally entitled to 15 minutes to carry out this inspection. If the driver refuses to wait, write the following note on the delivery slip: “The carrier dFew readers

• I returned some parts to you but I haven't heard back.

  Parcel returns are processed at the beginning of each week. While your return is being processed, you will be notified by email about the progress of your case. Refunds and credit notes are issued within 24 hours after your case has been processed, and you will also be notified by email once this has been done.Few readers

• Why was my return request refused?

  In accordance with our General Terms and Conditions of Sale, PRO VSP reserves the right to refuse a product return. Here are the main reasons why this may occur : Product marked as on order: Items labeled as are specially ordered for you. Therefore, we are unable to accept their return. ElectrFew readers

• How do I make a warranty claim?

  All our products (excluding consumables such as bulbs, wiper blades, batteries, discs, filters, fuses, brake shoes, brake pads, etc.) are covered by a 3-month warranty from the date the order is received. To submit a warranty claim, please contact our service department and provide the following information : Order reference Description of the issue encountered Copy of the vehicle registration document InstallationFew readers